Customer Service

We welcome comments from our customers; whether you have a question regarding a product, our service or would just like to provide your thoughts or feedback. Please contact us by one of the following, we aim to answer emails within couple of hours of being received.

You can use the contact form on the 'contact us' page or the email address below.

Email:   customer.service@mygemstones.co.uk

We will respond to emails outside office hours in the evenings and weekends, so you can assured a quick reponse.

Telephone: (01608) 610023  Monday to Friday 9am to 5.30pm. Please feel free and contact us outside of these hours as we may be in the office.

This is a standard rate telephone number.

By Mail: 

If you wish to write to us, please do so at the following address;

My Gemstones,
PO Box 276, 
Chipping Norton, 
Oxfordshire,
OX7 9DX

(We only use a PO Box address due to the nature of our business in dealing with fine jewellery)

Christmas Opening: Our telephone lines will be closed from the 24th December and re-open on the 3rd January. Should you need to contact us over 
the Christmas break, please email us as we will be checking emails daily.    

Merry Christmas to you all.